Q: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks and Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.
Q: I recently rented a Mazda 2 from Enterprise. When I picked up the car, a representative and I did a walk-around. I’m normally very careful when picking a car up. I noticed the fender well on the front driver’s side was popped out of place, and I noted that with the representative.
Q: I was recently forced to cancel a round-trip ticket between Chicago and Bangor, Maine, on US Airways, for which I paid $494, including a $50 seat upgrade charge.
Even though he couldn’t use his airline ticket, Eric Smith refused to cancel his reservation on a United Airlines flight from Omaha to Baltimore.
Q: I recently booked four tickets between Milwaukee, and New Orleans, La., using my Delta SkyMiles so that my husband, son and my son’s friend could fly to our cruise port. All was well, but then my son’s friend’s parents decided that they would not get him a passport, as they had promised,…
Q: My sister and I had a confirmed flight on Delta Air Lines from San Francisco, Calif., to Dayton, Ohio. The itinerary included a scheduled 90-minute stopover in Atlanta.
Karen Freeman thought that she’d returned her Chrysler 200 Sedan to the airport in Richmond, Va., with a full tank. She thought wrong.
A surprise $250 smoking fee from my hotel — but I don’t smoke!
Q: I recently rented a car from Avis in Houston with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.
Q: I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.