Q: I appreciate what you have done to help especially the less fortunate among us who are being wronged with financial penalties because we did not receive a promised refund.
Q. I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help. Last April, I booked a flight through Expedia from Seattle, where I live, to Baltimore, to see my parents. I had to cancel the flight, scheduled for June of last year, and …
Q. We recently rented a car from Thrifty for a week at Cancun airport. We were quoted a rate of $136. The estimate at pick-up time, with mandatory accident insurance and one additional driver, was $371 for the week, which I accepted and signed.
Q. My husband, 2-year-old son and I recently flew from Chicago to Phoenix on Spirit Airways. Before we took off, a flight attendant approached our seat to tell us that there was a problem with one of the seats, that another passenger couldn’t use his. We were offered a refund of our son’s ti…
Q: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort seats” for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double-booked, and other passengers were already in those seat…
Q: American Airlines ran a contest in which it gave away 25,000 frequent flier miles every day. I entered every day last month and “won” three times. I have email confirmation each day that I won and a written assurance that the miles would be deposited within seven days to my account.
Q: I’m fighting with Enterprise about a damage claim, and I need your help. I recently rented a Hyundai Sonata. Both a manager and I inspected it and we both thought it looked OK.
Q: I recently booked one airline ticket through Expedia. At least that’s what I thought. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. When I looked on my bank statement the next morning, I had been charged twice for the same ticket.
Q: We made a reservation recently on Hotels.com for a hotel in Paris. When we arrived, the hotel informed us that it had canceled the reservation due to an issue with the credit-card transaction. Apparently, not all U.S. credit cards are accepted in Europe, which we also learned when we trie…
Q: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks and Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.
Q: I recently rented a Mazda 2 from Enterprise. When I picked up the car, a representative and I did a walk-around. I’m normally very careful when picking a car up. I noticed the fender well on the front driver’s side was popped out of place, and I noted that with the representative.
Q: I was recently forced to cancel a round-trip ticket between Chicago and Bangor, Maine, on US Airways, for which I paid $494, including a $50 seat upgrade charge.
Even though he couldn’t use his airline ticket, Eric Smith refused to cancel his reservation on a United Airlines flight from Omaha to Baltimore.
Q: I recently booked four tickets between Milwaukee, and New Orleans, La., using my Delta SkyMiles so that my husband, son and my son’s friend could fly to our cruise port. All was well, but then my son’s friend’s parents decided that they would not get him a passport, as they had promised,…
Q: My sister and I had a confirmed flight on Delta Air Lines from San Francisco, Calif., to Dayton, Ohio. The itinerary included a scheduled 90-minute stopover in Atlanta.
Karen Freeman thought that she’d returned her Chrysler 200 Sedan to the airport in Richmond, Va., with a full tank. She thought wrong.
A surprise $250 smoking fee from my hotel — but I don’t smoke!
Q: I recently rented a car from Avis in Houston with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.
Q: I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.