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Travel Troubleshooter

Travel Solutions: Rules for 'affinity' credit cards can be changed at any time

Q: I recently applied for and received a co-branded credit card from Chase and AARP. The card had an introductory offer of 5 percent (cash back) for the first six months of card usage. I used the card and earned 201,780 points. Every single charge was legitimate, and I have receipts. Further…

June 30, 2013 12:00 amLoading…

Travel Solutions: No exceptions: Take photos of rental cars, before and after

Q: I recently rented a car from Budget in Ontario, Calif. When I returned the vehicle, a representative claimed that I scraped the bottom of the front bumper on the passenger side of the car.

June 09, 2013 12:00 amLoading…

Travel Solutions: Wyndham should've fixed smoking-room problem at Days Inn

Q: I have a concern that I tried addressing with a specific Days Inn and with Wyndham, which owns Days Inn, but have not received a response. I recently stayed at the Days Inn in Fernandina Beach, Fla. I made a reservation for a nonsmoking room and was given a smoking room when I checked it.

May 12, 2013 12:00 amLoading…

Travel Solutions: Cruise line was right to insist ailing passenger leave ship

Q: We were recently scheduled to sail on a seven-day Carnival cruise to Mexico. A few minutes after we boarded in Long Beach, Calif., I had horrible kidney pains. I couldn't walk, and felt as if I was going to pass out.

May 05, 2013 12:00 amLoading…

Travel Solutions: Christopher Elliott: When airline wants to change your ticket, follow the money

Q: I recently booked two tickets through an online travel agency for my husband and me to fly to the Philippines. When I got his ticket, I noticed that "Jr." was missing from his name. I went back to the site and saw there was no space provided where I can put a "Jr."

April 21, 2013 12:00 amLoading…

Travel Solutions: Check amenity confirmation to make sure all is in order

Q: I recently booked a hotel room for a three-night stay at the DoubleTree Beach Resort by Hilton Hotel Tampa Bay - North Redington Beach through Expedia. I opted to pay the higher rate of $239 a night to guarantee a beachfront room. The lower rate of $199 was refundable but would not guaran…

March 24, 2013 12:00 amLoading…

Travel Solutions: If a travel agency stalls on refund, get credit card company involved

Q: I recently booked an American Airlines flight on CheapOAir.com from Kansas City to the Virgin Islands to attend my brother's wedding.

March 10, 2013 12:00 amLoading…

Travel Solutions: Car agency tacks on extra charges after rental cancellation mix-up

Q: My husband and I recently rented a car from Auto Europe for a trip to Germany and the Czech Republic. We received a prepaid voucher for a rental from Hertz.

February 17, 2013 12:00 amLoading…

Travel Solutions: Circumstances should've prompted cruise line to treat her better

Q: We booked a cruise to Alaska on Norwegian Cruise Line last summer. NCL notified us that we would be sailing a day after our scheduled departure because they had to fix a propeller on the ship. This meant that the ship would not be stopping in Juneau for an originally scheduled excursion.

February 03, 2013 12:00 amLoading…

Travel Solutions: 'Connected' reservations vital if flight's delayed or late

Q: A few months ago, I bought tickets to Lilongwe, Malawi, for church missionary work through a full-service travel agency. I had two sets of round-trip tickets: One from San Francisco to Cairo by way of Paris on Delta Air Lines and Air France/KLM and one from Cairo to Lilongwe by way of Nai…

December 16, 2012 12:00 amLoading…

Travel Solutions: Airline got thrown off balance when traveler tried to play fair

Q: Last year my husband canceled a flight on United Airlines and received a ticket credit. A few months later, he was killed in a hit-and-run accident.

April 28, 2012 12:00 amLoading…

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