Alexandra Tucker is a lifesaver, and proof that big deeds can come in small packages. Alexandra, 11, pulled her best friend from the bottom of a backyard pool, saving her from drowning during a midsummer barbecue.
Vicki Jonda, a public safety dispatcher, monitors a battery of screens at the 911 dispatch center in Tucson. The center is using a new computer-aided system to handle and track calls, but it retains the old system in case of communication problems.
Nearly a year after the city's troubled 911 communications center was handed off to the Tucson Fire Department, officials have worked on fixes to technical glitches, increased staffing levels and boosted staff morale.