Ring's reflections: Bad penmanship causes good deal of IRS problems

2012-11-29T00:00:00Z Ring's reflections: Bad penmanship causes good deal of IRS problemsOpinion by Bob Ring Special To The Arizona Daily Star Arizona Daily Star

How can poor penmanship get you into trouble with the Internal Revenue Service?

Let me answer that question - and tell you about my seven-month struggle to get my 2011 federal tax return accepted.

First, I do have lousy penmanship. I remember my sixth-grade teacher showing a sample of my writing to the class and remarking that it looked pretty good, if you held the paper up to the light and looked at the writing from the back side.

But this story begins 60 years later on March 12, 2012, when I mailed in my 2011 federal income tax return, filled out in my own hand. I was a month ahead of the April 15 deadline, but I was expecting a sizeable refund and didn't want to dally.

The first indication of trouble was a letter from the IRS dated April 20 saying it had received my return, but that it needed " more information to process the return accurately," and would I please call?

My personal identification data on the letter was all correct, except that my Social Security number was wrong. One digit, a "3," had been incorrectly recorded as an "8."

When I finally reached the IRS by telephone on May 21, having had calls dropped twice and been overwhelmed by busy lines, I answered a bunch of questions confirming my identity and my tax return data, and told the customer-service representative that the IRS had gotten my SSN wrong, probably an error in entering my return into the IRS computer system.

The rep seemed to accept this, but said the IRS would need another 4 to 6 weeks to complete processing of my return. Oh my!

Hearing nothing, I again called the IRS on July 24 to find that they had no record of my return under my correct SSN. The representative suggested that I resubmit the return and said the IRS would need another 4 to 6 weeks to complete processing it. Oh no!

At this point, with me climbing the walls, Pat made a suggestion that changed the ballgame. She wondered if I could find an "advocate" to straighten out this mess.

I discovered that the IRS has a little-known division called the Taxpayer Advocate Service that helps taxpayers solve problems. On July 30, I passed a screening telephone conversation and by Aug. 2 was connected with an advocate to whom I explained my problem for the "umpteenth" time and who agreed to take my case. Her first request was for me to resubmit my return. Oh wonderment!

Just as my advocate was getting started on my problem, I received a letter from the IRS telling me that I owed almost $10,000 (based on the incorrect SSN) that must be paid within three weeks "to avoid additional penalty." Oh incredible!

But my advocate was now on the case and in a timely manner (for the IRS) was able to resolve my issues. On Sept. 5 I received a check for my complete refund, and (with prompting from me) on Oct. 10, another check for interest on the refund. Oh boy!

On Oct. 13 I received a "close-out" letter from my taxpayer advocate that speculated that a transcribing error was probably made by a busy tax-season temporary employee and suggested that I might consider filing an electronic return next year. Oh really?

On StarNet: Read Bob Ring's recent columns at azstarnet.com/bobring

E-mail Bob Ring at ringbob1@aol.com

Copyright 2014 Arizona Daily Star. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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